Notice to the PH Registrant Community

This is to inform you that our partner Zoom Hosting (zoom.ph) is under temporary suspension since July 22, 2021. We have received a number of complaints from PH domain name owners that Zoom Hosting was unresponsive and unreachable resulting in the expiration of their domains.

As the PH registry, we would like to apologize for the behavior of Zoom Hosting and are working with them to improve the quality of service they provide. Their temporary suspension will be lifted once they comply with the minimum requirements we have tasked them to do.

We value all of our PH domain owners and we hold our registrar partners to a high standard in servicing their registrants. Our support channels are open to all PH domain owners if they have issues or concerns with their registrars.

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Web Hosting Service Downtime Report

This downtime notice is only for web hosting (Kloxo and cPanel) services. The PH registry was not affected by this incident.

Our services, which includes shared hosting, encountered an unforeseen downtime last Sunday, March 14, 2021, starting at 1:28 AM. This is due to a sudden power fluctuation on our datacenter service providers’ facilities (ePLDT-Vitro). During the incident, their UPS did not supply power to our entire server infrastructure, resulting into the service interruption. We were able to restore all services at 2:25 PM, the same day.

We apologize for any inconvenience this may have caused. We are continuing to work with our service provider to avoid similar incidents in the future.

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Web Hosting Service Downtime Report

This downtime notice is only for web hosting (Kloxo and cPanel) services. The PH registry was not affected by this incident.

An unforeseen maintenance event happened in our datacenters last Sunday, January 31, 2021. Our datacenter partner (ePLDT – Vitro) had a maintenance activity in the power lines supplying the racks where our servers are located. Their UPS did not supply power for our servers resulting into an abrupt power interruption. This power interruption caused all our monitoring tools to go offline causing a delayed response of our IT department. We were also not made aware of the schedule and the severity of the activity.

We apologize for the inconvenience this downtime has caused and the delayed posting of this notice. The details of this incident was only shared to us yesterday, Feb 8, 2021.

We are now working with our datacenter partner to avoid this communication lapse and technical issues in the future.

Get updates on .PH Trends

Join our newsletter and get 10% off on your next domain purchase at dot.ph

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dotPH’s extension on Domain Renewal payments has now ended

Last March 25, as a way of helping out our valued customers during this uncertain time, dotPH made the decision to extend payment deadlines for PH domain renewals. The said extension has now ended this May 19.

If you are still unable to make your payments for renewals, you can contact us by sending an email to [email protected], reaching us through our social media channels, or sending us a message through our website chatbox. If you are a nameholder under a dotPH registrar, you may email us at [email protected].

Once again, we’d like to thank you, our nameholders, for your continued support of dotPH!

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Join our newsletter and get 10% off on your next domain purchase at dot.ph

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dotPH to Extend Domain Renewal Payments

Effective immediately, all expiring PH domains registered directly from dotPH will not need to be renewed for the next 30 days.

No need to rush to an ATM or deposit a check during this community quarantine. No need to pay us while your business operations are suspended. Please note that this is only applicable to PH domain renewals; and will not apply to hosting, G Suite, Office 365, or SSL Certificate renewals. Our suppliers aren’t extending us that courtesy, so this is what we can extend to you.

We are happy to help you, our nameholders. It’s our way of thanking the community for their support over the last 30 years! Please note that the 30 day period ends on May 19, 2020. So please remember to pay your renewal fee by then!

To avail of this, please contact our support people by chat between 9am-6pm, or send an email to [email protected]. If you are a dotPH Registrar and wish to extend the same courtesy to their PH nameholders in the Philippines, please contact [email protected].

Get updates on .PH Trends

Join our newsletter and get 10% off on your next domain purchase at dot.ph

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dotPH Rolling Out Domain Swap Service for Partners

Last May 22, we released an innovative new service called Domain Swap that lets our registrants easily swap their current domain for a new one, whether it’s for their personal brand or for selling on our Marketplace. Since then there has been significant traction among registrants swapping their domains. This includes a domain sale for $5,000 almost immediately after the domain was swapped.

The recent traction on Domain Swap is proof that there is a need for this service. Because of this we’ll be launching it on our Partner Console ahead of schedule. We initially planned on launching the service for Partner Console on Q4 but given the success stories we’ve seen with registrants using Domain Swap, we’ve decided to push its release to this month. Previously only available on the dot.ph site, Domain Swap is now available to our partners via Partner Console, and will be available on Extension Provisioning Protocol (EPP) soon as an EPP extension.

To date hundreds of domains have been swapped, with a steady influx of swaps coming in everyday. The service has become a quick solution for users to easily acquire the domains they want without having to buy or register a new one. And since it lets you swap names anytime for free, Domain Swap also prevents domain kiting and domain tasting, which is good for us (the registry) and you (the registrant).

If you want to swap your current domain for a new one, click here to try Domain Swap now. And if you’re a current PH registry partner, log in to Partner Console to know more.

Get updates on .PH Trends

Join our newsletter and get 10% off on your next domain purchase at dot.ph

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Elevate your online brand with the perfect domain! Explore these expert tips for choosing a memorable and influential domain name. Secure your .ph domain now and make your mark in the digital world.

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Read full article

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