Web Hosting Service Downtime Report

This downtime notice is only for web hosting (Kloxo and cPanel) services. The PH registry was not affected by this incident.

An unforeseen maintenance event happened in our datacenters last Sunday, January 31, 2021. Our datacenter partner (ePLDT – Vitro) had a maintenance activity in the power lines supplying the racks where our servers are located. Their UPS did not supply power for our servers resulting into an abrupt power interruption. This power interruption caused all our monitoring tools to go offline causing a delayed response of our IT department. We were also not made aware of the schedule and the severity of the activity.

We apologize for the inconvenience this downtime has caused and the delayed posting of this notice. The details of this incident was only shared to us yesterday, Feb 8, 2021.

We are now working with our datacenter partner to avoid this communication lapse and technical issues in the future.

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