Web Hosting Service Downtime Report

This downtime notice is only for web hosting (Kloxo and cPanel) services. The PH registry was not affected by this incident.

Our services, which includes shared hosting, encountered an unforeseen downtime last Sunday, March 14, 2021, starting at 1:28 AM. This is due to a sudden power fluctuation on our datacenter service providers’ facilities (ePLDT-Vitro). During the incident, their UPS did not supply power to our entire server infrastructure, resulting into the service interruption. We were able to restore all services at 2:25 PM, the same day.

We apologize for any inconvenience this may have caused. We are continuing to work with our service provider to avoid similar incidents in the future.

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