Philippines Value Added Tax (VAT) | Frequently asked questions

Posted on May 14, 2025 | 2 min read

Please note: be aware that this article is for informational purposes only and should not be considered as tax advice. For any specific questions, we recommend consulting with your own tax and legal advisors.

As part of the Philippine government’s new tax regulations for non-resident digital service providers (DSP), dotPH is now required to collect Value-Added Tax (VAT) on all our services. This change impacts all digital services offered, including domain registrations, hosting, SSL certificates, and more.

What is VAT and Why is It Being Collected?

VAT is a consumption tax levied on the sale of goods and services in the Philippines. The new law mandates that all non-resident DSPs, such as dotPH, collect VAT from their customers for services rendered to Filipino residents or businesses.

When Will This Take Effect?

Starting June 1, 2025, dotPH will apply a 12% VAT to all services billed to Filipino customers. This includes all products and services we provide.

Who Will Be Affected by This Change?

This VAT will apply to all Filipino customers purchasing digital services from dotPH, whether they are individuals or businesses. However, businesses that are registered with the Bureau of Internal Revenue (BIR) may self-account for VAT through the reverse charge mechanism, provided they submit their valid Taxpayer Identification Number (TIN) and registration documents.

How Will VAT Be Applied?

Filipino Individual Customers:

VAT will be added to the total amount billed for any services purchased.

Filipino Business Customers:

If you are a VAT-registered business, you must submit your TIN and other relevant registration documents to ensure you can self-account for VAT through the reverse charge mechanism. This means you will not be charged VAT by dotPH but will account for the tax yourself when filing your VAT returns.

What Can You Do to Prepare?

If you are a business, please make sure your TIN and documents are updated with us to ensure we can process your self-accounting for VAT properly. You can upload your TIN and documents here: https://www.dot.ph/manage/accounts/

More Information

If you have any questions or need further clarification, feel free to contact our customer support team or refer to the official Bureau of Internal Revenue (BIR) guidelines regarding VAT on digital services.

Google Workspace Price Update: What You Need to Know

Posted on February 7, 2025 | 2 min read

At dotPH, we always strive to provide the best services at the most competitive prices. As a trusted provider of Google Workspace, we have worked hard to keep our pricing stable for as long as possible, even in the face of industry-wide cost increases.

However, starting immediately, we will be adjusting our Google Workspace pricing to align with Google’s latest pricing structure.

Why Are Prices Increasing?

This price adjustment comes as a result of Google’s own price increase for Google Workspace, which was originally announced in early 2024. Google cited the integration of advanced AI tools and other enhancements as the reason for these changes. (Source: Google Workspace Updates)

Despite this increase, dotPH chose to absorb the additional costs for the past year rather than pass them on to our customers immediately. Our goal was to give businesses more time to adapt while continuing to provide the same great services at the previous pricing.

What This Means for You

Updated Pricing:

as of posting this article, the cost of Google Workspace subscriptions purchased through dotPH will reflect Google’s new pricing model.

AI-Driven Enhancements:

The updated pricing aligns with new AI-powered features that improve productivity, security, and collaboration within Google Workspace.

Uninterrupted Service:

This change ensures that dotPH can continue to provide reliable Google Workspace services with the same high level of support you’ve come to expect.

We Appreciate Your Support

We understand that price changes are never easy, but this update is necessary to continue delivering the best Google Workspace experience. We truly appreciate your continued trust in dotPH, and we remain committed to supporting your business with the best tools and services.

If you have any questions or need assistance, feel free to contact our support team at [email protected].

Thank you for being a valued dotPH customer!

Notice to the PH Registrant Community

Posted on July 30, 2021 | 1 min read

This is to inform you that our partner Zoom Hosting (zoom.ph) is under temporary suspension since July 22, 2021. We have received a number of complaints from PH domain name owners that Zoom Hosting was unresponsive and unreachable resulting in the expiration of their domains.

As the PH registry, we would like to apologize for the behavior of Zoom Hosting and are working with them to improve the quality of service they provide. Their temporary suspension will be lifted once they comply with the minimum requirements we have tasked them to do.

We value all of our PH domain owners and we hold our registrar partners to a high standard in servicing their registrants. Our support channels are open to all PH domain owners if they have issues or concerns with their registrars.

Web Hosting Service Downtime Report

Posted on March 15, 2021 | 1 min read

This downtime notice is only for web hosting (Kloxo and cPanel) services. The PH registry was not affected by this incident.

Our services, which includes shared hosting, encountered an unforeseen downtime last Sunday, March 14, 2021, starting at 1:28 AM. This is due to a sudden power fluctuation on our datacenter service providers’ facilities (ePLDT-Vitro). During the incident, their UPS did not supply power to our entire server infrastructure, resulting into the service interruption. We were able to restore all services at 2:25 PM, the same day.

We apologize for any inconvenience this may have caused. We are continuing to work with our service provider to avoid similar incidents in the future.

Web Hosting Service Downtime Report

Posted on February 9, 2021 | 1 min read

This downtime notice is only for web hosting (Kloxo and cPanel) services. The PH registry was not affected by this incident.

An unforeseen maintenance event happened in our datacenters last Sunday, January 31, 2021. Our datacenter partner (ePLDT – Vitro) had a maintenance activity in the power lines supplying the racks where our servers are located. Their UPS did not supply power for our servers resulting into an abrupt power interruption. This power interruption caused all our monitoring tools to go offline causing a delayed response of our IT department. We were also not made aware of the schedule and the severity of the activity.

We apologize for the inconvenience this downtime has caused and the delayed posting of this notice. The details of this incident was only shared to us yesterday, Feb 8, 2021.

We are now working with our datacenter partner to avoid this communication lapse and technical issues in the future.

dotPH’s extension on Domain Renewal payments has now ended

Posted on May 19, 2020 | 1 min read

Last March 25, as a way of helping out our valued customers during this uncertain time, dotPH made the decision to extend payment deadlines for PH domain renewals. The said extension has now ended this May 19.

If you are still unable to make your payments for renewals, you can contact us by sending an email to [email protected], reaching us through our social media channels, or sending us a message through our website chatbox. If you are a nameholder under a dotPH registrar, you may email us at [email protected].

Once again, we’d like to thank you, our nameholders, for your continued support of dotPH!